You have a data roaming charge and a late fee. Would you like to waive the late fee?
Agent view of billing charges
Why is my bill so high?
If a customer does pick up the phone, your agents will be ready. Pega provides a detailed view of charges over time, and self-learning adaptive models guide agents with scripts. That way they can always take the next best action for both your customer and your business.
What do we mean by “next best action”?
Shadow DOM – yes:☝️ no:👇
Note: Shadow DOM-less content is not working properly when nested in a form element, some children are adding a broken Shadow DOM. To test Shadow DOM-less content you must manually set `export const hasNativeShadowDomSupport = false;` in `utils/environment.js` until this is fixed.